H E A R T S W E L L

FREQUENTLY ASKED

Here's a list of the questions we're asked most often -  if we don't provide an answer you're looking for - or if you just want to say hello, feel free to contact us

Do you do custom work?
Sure do! We offer lettering, custom stationery and invitations, and love collaborating with other small businesses to create unique projects. Find more information about timeline and cost on our custom page. Contact us to inquire about your special project - and if you still aren't sure if we do what you're looking for, just ask! 

When will I get my order?
Retail orders are shipped within 1-3 business days from time of receipt, unless otherwise noted. Wholesale and customized orders such as invitations take one to four weeks to ship once the order is finalized and payment is received. If there is a delay on our end, we will let you know as quickly as possible. We ship most items via USPS and occasionally use UPS or FedEx. 

What is your Return Policy? 
Please Contact us within 3 business days if you have received damaged items or if wrong items have been shipped to you - we will happily replace them.
No other returns can be accepted.

Where can I shop your products?
Please visit our stockist page to see if our items are carried in a store near you. Know a shop that you think might love our stuff? We'd love to learn about them! 

Are your products environmentally friendly?
Our cards are printed locally on high quality paper made from 100% post consumer fiber. We suggest recycling or repurposing our items after you are done enjoying them - as we do with all of our scraps! 

Still have questions?
Please do not hesitate to contact us with them!